December monthly product update!
As 2022 comes to an end, it is a pleasure to share the latest high-value features and improvements released in the past few weeks. As always, you can also stay up to date on current releases here.
End-User Portal
The newly released portal is a browser-based hub where end-users can sign in and manage the tickets opened with their helpdesk.
Ticket Quick Actions
Admins and agents can easily select an action to be applied to tickets from the list view, which includes assigning, closing, and transferring tickets to another helpdesk service.
Helpdesk in Resolve Mobile App (Android and iOS)
Introducing more features previously restricted to web and desktop versions, agents now have access to full helpdesk capabilities via the mobile agent app. Available on both Android and IOS, agents now have the added flexibility to provide support on the go.
Device Group Permissions
This newly released feature allows agents to assign members to certain groups and customize/restrict device access by group. Updating permission controls can be done via the Admin Center while group handing is accessible directly in Resolve.
Other feature releases:
Kim Zupancic
Senior Product Marketing Manager, GoTo Resolve
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