As a new member of the product marketing team, it is a pleasure to share several high-value features and improvements released in the past few weeks. As always, you can also stay up to date on current releases here.
New RMM Features:
We are kicking off this new release with a Webinar hosted by GoTo Resolve experts. Join us to discuss the latest RMM features in December Register here
The release gives agents the ability to setup alerts to stay current on potential IT management issues and identify trends before they become bigger problems. These alerts can be used to proactively monitor endpoints when thresholds are hit. Currently policies can be set on CPU utilization, memory usage, free disk space, and software change. We’ll be adding more early next year.
With this release, agents will be able to monitor and manage antivirus software more easily. Nested under the devices view, agents will have the option to use the antivirus tools installed on their endpoints directly from GoTo Resolve. For example, running scans, viewing a list of threats, updating a virus definition, and more.
Note: Antivirus monitoring can be performed across all devices, Pro and Lite. Running AV related updates on devices can only be performed on Pro devices.
Patch management for Windows updates.
The release gives agents more functionalities to keep all Windows devices secure. Agents will have visibility into the latest available Windows updates on each endpoint and can run patches to selected endpoints by choosing one, multiple, or all devices. These actions can be configured and executed remotely to limit disruptions to end-users.
Device Classification Update
Many users have provided the feedback that the terms, Preferred and Standard devices, would merit some tweaking. For added clarity and simplicity, the recent release brings an update to “Pro and Lite”, previously “Preferred and Standard”.
Note: Agents can click on “What is Pro”, or “What is Lite”, which brings up a feature comparison table.
For added simplicity and efficiency, the newly released device grouping functionality will provide agents a way to organize devices into groups, so that they can manage their fleet of devices more efficiently. Agents will be able to choose a device group at installation, so new devices can be added to a group directly in one step vs. having to manually move devices to a group post installation.
Reporting Metrics in Helpdesk
With the recently released ticketing metrics in reporting, agents can generate reports on tickets in different groupings (period, agent, category), drill down to see ticket details, and export ticket data in csv format.
Ticketing: Added Customizations
Workflow enhancements include a quick close action feature, ability to add ticket attachments, time tracking, remote support history for tickets, and added configurations to email notifications.