Support key feild allows cursor to not be at the beginning when clicked into

cancel
Showing results for 
Search instead for 
Did you mean: 

Support key feild allows cursor to not be at the beginning when clicked into

0 Kudos

Support key feild allows cursor to not be at the beginning when clicked into

I would like to propose a feature request for the support key field on fastsupport.com. Currently this field allows a user to put their cursor anywhere in the 9 empty spaces. Many times, as a support agent, I work with customers who get really confused that they can't enter in the last 1 or 2 numbers of the support key that I give them. I have to explain that there is probably white space before the first number that they should delete. I would like this field to have the cursor placed at the very beginning of it when a user clicks into it, no matter where it is clicked. Thanks.

 

support-key-field.jpg

2 Comments
JVH
Active Contributor

I agree.   This is extremely helpful for those technology challenged individuals that we spend most of our time supporting.   🙂   They just don't understand leading spaces.

Kaz111
Active Contributor

Agree!  This has been an issue with my clients as well.