Highlights
- Improvements to sharing clipboard contents at start of screen sharing session
- Fix for preventing session lockup in HelpAlert
- Additional changes and minor improvements
Bug Fixes
Improvements to Sharing Clipboard Contents at Start of Screen Sharing Session
- To alleviate confusion and provide more clarity for the "Clear Clipboard When ScreenShare Start" portal setting introduced in a previous release, now when screen sharing begins during a session (and the portal setting is set to true), the blank clipboard contents are no longer transferred to the customer automatically, and a message will no longer be displayed within the chat mentioning the clipboard contents. (GTA-9223)
Fix for Preventing Session Lockup in HelpAlert
- A fix was implemented to prevent the HelpAlert application from becoming unresponsive on the representative side when the ALT key is pressed 4 or more times with the chat box in focus. This issue only previously occurred when the representative was hosting a support session from a Windows 10 machine. (GTA-9176, -9209)
Additional changes and minor improvements:
- Fix for displaying the "Concurrent Session Ratio", "Total Handle Time", and "Average Handle Time" data within Rep Performance Reports. (GTA-8928)
- Fix for displaying all "Portal Name" and "Rep Team" data within the Snapshot Summary Report. (GTA-9076, -9095)
- Fix for replacing support links in the Management Center. (GTA-9214)
