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Important Announcement Regarding Network Allowlisting for GoToAssist Corporate

AmberW's avatar
AmberW
GoTo Contributor
3 years ago

Before October 12, 2022 - it will be important that all GoToAssist Corporate users update their network allowlisting accordingly and as necessary. If the below has already been completed, as the IP range blocks have not changed, no changes will be necessary on the GTAC user side. 

 

Please reference the following document when reviewing the table below:   Allowlisting and Firewall Configuration 

 

Allowlisting Method 

Required by mid-October 

Open Internet / No Allowlisting 

No Updates Required  

Domain Allowlisting 

Allow *.goto.com - found in the Universally Required Allowlisting section - if not previously allowed 

IP-Range Allowlisting  

All IP-range blocks in the bottom section called:   server / Data Center IP addresses for use in firewall configurations - please note: the IP range blocks are not new and if all were previously allowed, no further changes are needed 

Domain and IP-Range Allowlisting 

1.                   Allow *.goto.com - found in the Universally Required Allowlisting section- if not previously allowed and  

2.                   All IP-range blocks in the bottom section called: server / Data Center IP addresses for use in firewall configurations - please note: the IP range blocks are not new and if all were previously allowed, no further changes are needed 

 

Please note: The above requirements are not new changes and have been required by multiple GoTo products since February 2022 (rebrand), however – GoToAssist Corporate is now moving traffic from an old domain (*.expertcity.com) to *.goto.com and we want to be sure your company’s current allowlisting is up to date to prevent service disruption.  

Published 3 years ago
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