Rescue ServiceNow Integration is certified on Xanadu
Today the Rescue product team is excited to announce that version 4.0.5 of the Rescue ServiceNow integration is certified on Xanadu, the Winter 2024 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value the integration provides - such as generating a pin code from a ServiceNow Case, Incident, Agent Workspace, and Interaction, while having Rescue session data posted back to ServiceNow in near real time. What's next? Certification on Yamaha - the spring 2025 version will begin shortly, along with added support for WebTC zero download pin codes generated within ServiceNow Important Links ServiceNow store listing Documentation14Views0likes0CommentsRescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO).
We are excited to announce a new release of the Rescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO). This update enhances security, streamlines authentication, and improves user experience, ensuring seamless remote support capabilities directly within Microsoft Teams. Please find documentation below: Get the Rescue Integration App in Microsoft App Source How to set up Microsoft Teams to work with LogMeIn Rescue Key Features SSO Support: SSO: Allows users to authenticate using their existing identity providers, reducing login friction while maintaining robust security standards. Note: The SSO leverages the SSO already configured for Rescue so no additional actions are needed if SSO is already enabled for Rescue. If not, they will need to configure SSO for Rescue not withing Teams. Enhanced User Experience: Updated UI/UX for a more intuitive and efficient support workflow within Teams. Customer Use Case: An IT support technician in a global enterprise uses the Rescue integration within Microsoft Teams to assist employees reporting technical issues. With the integration: The technician can initiate a remote session directly from a Teams conversation or channel. They can troubleshoot, diagnose, and resolve issues in real time. Using SSO, the technician logs in seamlessly through the organization’s identity provider, saving time while ensuring secure access. Customer Benefit: This release not only strengthens the security posture of the Rescue integration by introducing MFA and SSO but also enhances the overall user experience. Customers benefit from: Faster and more secure workflows through streamlined authentication. Improved support efficiency, enabling quicker issue resolution. Increased employee satisfaction with secure, seamless access to essential support tools. We are confident these enhancements will elevate your remote support experience within Microsoft Teams!52Views0likes0CommentsGoTo Webinar 2024 Year In Review!
We launched several highly anticipated features directly addressing your valuable feedback in 2024. Take a look at some of the improvements designed to elevate your experience and streamline your workflows, making GoTo Webinar more efficient and user-friendly than ever before.46Views0likes0CommentsLive Captioning for GoTo App now supports more languages
Hi Everyone, Live Captioning, currently in Beta, now includes the following languages: English, German, Spanish, French, Italian, Portuguese, Russian, Chinese & Japanese. This feature is available in the New GoTo Experience, Desktop App, and Web App. It is not currently available on the mobile App at this time. To access, press the small button in the bottom right of the viewer toolbar labeled “CC.” This can be turned on and off any time during the session. As this is currently in Beta, there may be minor errors. Feel free to share any questions of comments here. We hope you enjoy this new enhanced feature, please do let us know what you think.74Views0likes0Comments