In the past, IP-only allowlisting was possible due to static IP ranges that were not updated often. As of February 19, 2023, certain components of GoToAssist Corporate will be moving to AWS CloudFront and require domain-allowlisting, due to the more dynamic nature of the CloudFront IP ranges being changed frequently and managed by a third party (AWS).
Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.
If current allowlisting is by IP-range only, please add the following domains: *.goto.com *.getgo.com *getgocdn.com *.gofastchat.com cdn.goto.com cdn.getgo.com getgo.com
If current allowlisting is by domain wildcard only, please add the following domains ++ (the other necessary wildcard(s) should already be in configured in your allowlisting – reference article below): *getgocdn.com cdn.goto.com cdn.getgo.com getgo.com