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GoToAssist Corporate News

AmberW
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GoToAssist Corporate Mobile App now supports Android OS 12 & 13!

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AmberW
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Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.

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AmberW
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Beginning  October 12, 2022 - successful GoToAssist Corporate connectivity will require the following allowlisting, in Domain and/or IP-range controlled networks

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Jamie_A
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This release impacts all representatives that use the GoToAssist Corporate service to host support sessions with their customers.  All representatives will see the changes included when they update their HelpAlert desktop application to the latest version. 
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GlennD
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What is happening? 

  • Support for secure protocol TLS 1.0/1.1is ending Q1 of 2020  
  • In order to maintain the highest level of security within our services, LogMeIn will be disabling support for TLS 1.0/1.1 in our infrastructure in the coming weeks and only supporting browsers running more secure TLS versions.  
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Jamie_A
2159 Views
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This release impacts all representatives that use the GoToAssist Corporate service to host support sessions with their customers.  All representatives will see the changes included when they update their HelpAlert desktop application to the latest version. 
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Jamie_A
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This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
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Jamie_A
1223 Views
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This release impacts all representatives that use the GoToAssist Corporate service to host support sessions with their customers.  All representatives will see the changes included when they update their HelpAlert desktop application to the latest version. 
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Jamie_A
995 Views
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This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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Jamie_A
1010 Views
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This release impacts all representatives that use the GoToAssist Corporate service to host support sessions with their customers.  All representatives will see the changes included when they update their HelpAlert desktop application to the latest version. 
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Jamie_A
1185 Views
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This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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Jamie_A
1422 Views
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This release impacts all representatives that use the GoToAssist Corporate service to host support sessions with their customers.  All representatives will see the changes included when they update their HelpAlert desktop application to the latest version. 

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Jamie_A
970 Views
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This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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Jamie_A
1277 Views
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This release impacts all representatives that use the GoToAssist Corporate service to host support sessions with their customers.  All representatives will see the changes included when they update their HelpAlert desktop application to the latest version. 

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Jamie_A
1596 Views
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All users of the GoToAssist Corporate service are affected by the items in this release.   All representatives and their customers will see the changes included when they update their HelpAlert and/or Customer desktop applications to the latest version.  

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Jamie_A
1945 Views
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This release impacts all users of the GoToAssist Corporate service, and finalizes the changes required due to the LogMeIn & GoTo mergerLearn more.

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Jamie_A
1959 Views
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All users of the GoToAssist Corporate service are affected by the items in this release.  This release also includes a new minimum required build for all accounts, and all representatives and their customers are required to update their desktop applications to the latest version.  Note that this release finalizes the changes required due to the LogMeIn & GoTo merger.

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