After establishing remote connection, local internet is unavailable

[MatthewMoran]

When I establish a connection to one of my unattended support computers, my local internet (browser) cannot connect to any website. However, the GoToAssist session is fine.

I suspect something is happening to DNS resolution but am unsure why. I can still establish new sessions and continue working in my existing sessions but cannot get to the internet until I end the remote sessions.

Then I either wait for a minute or so or I disconnect and reconnect to my WiFi.

This does not occur with any remote desktop connections - just GoToAssist.

This began happening about 2 months ago. 

Any ideas?

Thanks.

[GlennD]

Hi Matthew,

That is very strange, can you tell me more about your setup and network? We basically set up a secure connection between our software and servers through port 80, 443 or 8200, it should not prevent any additional connections on your computer. Would you be able to run a trace route to say google.com while you are in session so you can see where the outbound connection is stopped?