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MatthewMoran
New Contributor

After establishing remote connection, local internet is unavailable

When I establish a connection to one of my unattended support computers, my local internet (browser) cannot connect to any website. However, the GoToAssist session is fine.

I suspect something is happening to DNS resolution but am unsure why. I can still establish new sessions and continue working in my existing sessions but cannot get to the internet until I end the remote sessions.

Then I either wait for a minute or so or I disconnect and reconnect to my WiFi.

This does not occur with any remote desktop connections - just GoToAssist.

This began happening about 2 months ago. 

Any ideas?

Thanks.
1 REPLY 1
GlennD
LogMeIn Manager

Re: After establishing remote connection, local internet is unavailable

Hi Matthew,

That is very strange, can you tell me more about your setup and network? We basically set up a secure connection between our software and servers through port 80, 443 or 8200, it should not prevent any additional connections on your computer. Would you be able to run a trace route to say google.com while you are in session so you can see where the outbound connection is stopped?

Glenn is a member of the LogMeIn Community Care Team.

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