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Andrea111
New Contributor

Anomaly in opening fase (GTA Customer)

We have installed GTA customer from the link www.fastsupport.com. After the first login in the first session we have the icon of GTA in the customer's desktop but sometimes if the customer relaunches the app, it doesn't opens and going to www.fastsupport.com again it is impossible to start a session without uninstalling the previous installend. This problem causes much more longer service to our customers. It occurs random on all operating system. 
1 REPLY 1
AshC
LogMeIn Contributor

Re: Anomaly in opening fase (GTA Customer)

Hi Andrea,
If you need to setup clients for frequent connections, I might suggest the standalone option here:  https://support.logmeininc.com/gotoassist-remote-support/help/use-the-gotoassist-customer-attended-s...