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Backspaces after connecting to Unattended Access
We run a job on an unattended access computer that will take several days to complete. To check its progress we have a SQL script, and a SQL Server Management Studio session open with that script showing in a query. This is working fine, until you disconnect and reconnect to the Unattended session later. You connect to the session, it tells you it has a Saved password for account so-and-so, you let it automatically enter the account and go into the session. And before your very eyes it appears to hit the "backspace" button - I think - three times, deleting the last 3 characters of the script at the point where the cursor happens to be. To be sure, you can hit Ctrl+Z - these are all Windows sessions - to "undo" those 3 deletions but why does it do that, and is there anyway to prevent it doing it? Because it's a minor but very annoying issue.Rozeboosje130 minutes agoNew Member3Views0likes1CommentFile Transfer unavailable in Unattended Session
What security changes need to be requested to be able to transfer files in unattended sessions? I find this to be unavailable in some environments, even when my credentials are supposedly local or domain admin? What do I need to request IT change to allow file transfers?EricLunceford2 months agoActive Contributor23Views0likes1CommentIssues downloading sessions
Is anyone else having issues with downloading session replays? I have been working with support for months now and getting nowhwere. I find it hard to believe this is unique to my account. Is there a daily limit? A per session limit? Usually, I can get a couple to prepare, but then start getting Error Preparing download. I have found no pattern on length of session, attended v. unattended, the client machine, etc. It is getting really frustrating that Goto is unable to resolve the issue.EricLunceford2 months agoActive Contributor198Views0likes9CommentsAndroid 15 Agent for GTA (v4 or v5)
Any chance an updated Agent app for v4, or even a new Agent app for v5 be created to support Android 15? It is unfair to have force people to use old, vulnerable, and outdated Android phones/tablets just for using the GTA Agent/Expert app.Randy_J3 months agoActive Contributor25Views1like1CommentGoToAssist V4 Unattended Installer Frequently Failing to Install
I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating. I regularly need to download a fresh copy of the EXE installer - sometimes every couple of weeks, other times every couple of days - as it suddenly refuses to install without any error messages. When the installer is working correctly, I can right-click and see the Device Group Info without issues. However, when it fails, there's no indication of what's wrong - the only solution I've found is downloading a new version of the unattended installer, which temporarily resolves the problem. Since I include this installer in my imaging process, this recurring issue is causing significant inconvenience. Has anyone else encountered this problem? Any insights or solutions would be greatly appreciated.gokhan14 months agoActive Contributor85Views0likes3CommentsGotoassist - install Just hangs with client
Trying to install client - so we can do unattended support - I have tried to send installer (MSI) 24mb really ? Sent email with code, windows allowed download of file and said it was connected and user shared the screen and that is when it just hung -mlovejoyperf5 months agoNew Member91Views0likes6CommentsFIPS-2 Compliance
Not sure if this is the right place for this but here it goes. I use Goto Assist remote control with great success, awesome product. We recently went through an audit by one of our state agencies, Department of Public Safety, we use it to run criminal history checks. One of the questions was if we accessed the computers remotely, which we answered yes. Since we answered yes they now want a copy of our/a FIPS-2 compliance certificate, which we do not have. Does Goto provide a copy of something? Is there a best practices that I can follow? Thanks in advance for any help.Solvedciv1876 months agoNew Member113Views0likes4CommentsReset not working 4.8 Build 1716
Hello, for two of our unattended sessions it is not possible to reset the connection so we are not able to connect. We have to call the customer and he must kill existing GoToAssist processes and restart the GoToAssist Windows service on the machine. After that we are able to connect again. It started with 1712 or 1716, but I'm not 100% sure. Is there any solution for this?gta4rs_user6 months agoNew Member71Views0likes3CommentsClient window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.Solvedmarintech7 months agoActive Contributor208Views1like5Comments