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mirakoolz
New Contributor

GoToAssist 4.6 Build 1624 - Starting

Hi Community

 

i have a number of sites set up with G2A Remote Support.
All of a sudden, all the nodes from one site started to fail with the error showned in the Title.


Steps so far;
- reinstall agent (with and without the G2A removal Tool)

- revise AV/Firewall (trend micro worry-free busienss standard)
- disable hardware and software AV/Firewalls

- review whitelist and exceptions based on G2A documentation
- Roll back to previous build 

there are some errors recorded in the event log which i cannot make sense of.

Windows Event Log posted on my OneDrive
G2A Event Log posted on my OneDrive Also

 

Please assist? Thanking you Kindly