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MacOS Expert to MacOS Client - Mouse and Keyboard Not Working

I recently had to connect to a Mac which is using MacOS Catalina. I can connect to it and see everything but I cannot control the Mouse or Keyboard. I have tried from app as well as RescueAssist. Anyone else have this problem?

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Active Contributor

Re: MacOS Expert to MacOS Client - Mouse and Keyboard Not Working

Update: I cannot connect to the client (unattended) at all unless the user accepts, then it will just allow me to view only. This is for both the MacOS Expert Client and with RescueAssist.