We still don't have servers on the new versions. These servers are mission critical for some of our customers, and this inconvenience is pushing back major projects for our customers. As I understand it, your infrastructure is not sufficient to handle updates? We have a large customer base that has grown accustom to GoToAssist and our process of support and we would prefer not to shake that up, however these past few updates have compromised the level of support we can provide our customers.
My request (as I'm sure I will have others who agree) is that, if you are going to limit the rate at which workstations can update, please provide a client or technician side method of forcing an update. This will not only limit the burden on your servers but provide us with more relevant method of updating. For example, limit the scale for the first 12 hours to 20%, then 33% at 24 hours and so on. Meanwhile, providing an option for technicians to update the client to streamline high priority unattended computers.
There seems to be two issues affronting GoToAssist and serving as a catalyst for the discontent of your customers: insufficient infrastructure and lack of requested features. I believe I speak for many when I suggest these issues are addressed with the highest priority to provide the best possible experience for everybody when these updates are rolled out.