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New Contributor

Problem with shared sessione - not automatically released

Hi, 

the automatically release of the shared licenses no longer works for a couple of days. We have got 4 licenses and the  connected users remain active even if they have left the session.

I have to manually kill the session

 

1 REPLY 1
LogMeIn Contributor

Re: Problem with shared sessione - not automatically released

Hi @n_spreafico , sorry about the behavior there.

 

I'm not aware of an issue like this affecting the GoToAssist Remote Support services.  Have you tried RescueAssist as well?

If not, we can create a case with you, as it sounds like you're able to reproduce this on demand:  https://support.logmeininc.com/gotoassist-remote-support/help/how-do-i-contact-customer-support-g2ar...