the automatically release of the shared licenses no longer works for a couple of days. We have got 4 licenses and the connected users remain active even if they have left the session.
I have to manually kill the session
Hi @n_spreafico , sorry about the behavior there.
I'm not aware of an issue like this affecting the GoToAssist Remote Support services. Have you tried RescueAssist as well?
If not, we can create a case with you, as it sounds like you're able to reproduce this on demand: https://support.logmeininc.com/gotoassist-remote-support/help/how-do-i-contact-customer-support-g2ar...