So far just noticed on 1 of them but it happen when we try to connect from two different units under different logins. We user GTA expert, and the preference is "Run support sessions as a service on startup" on the settings by default. Our user normally do not have admin rights to their local. When I remote into it and try to run installation requested my credetendials, that did not work as I need to run as service but if I choose to run upgrade as a service then the sequence is just as described by the original user:
1 "Upgrade to Run as Service"
2, Prompted to enter administrative credentials.
3 After I enter the credentials, the service is installed and runs.
4 The screen sharing briefly goes black as it restarts.
5 Then connection to the client becomes frozen
We are thinking it may be something to do with the security policy maybe corrupted on the local machine?
What do you think? or who is was resolved 9 months ago?
on two of my client server Windows 2016 std.
I'm not able to uninstall. Last time I was able to uninstall and reinstall work for two or three days
Log Name: Application
Source: Application Error
Date: 12/9/2019 10:39:15 AM
Event ID: 1000
Task Category: (100)
Faulting application name: g2ax_system_customer.exe, version: 126.96.36.1993, time stamp: 0x5d9dbb51
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x802431cd
Faulting process id: 0x5c0
Faulting application start time: 0x01d5aea6cfb6d7ea
Faulting application path: C:\Program Files (x86)\GoToAssist Remote Support Customer\1673\g2ax_system_customer.exe
Faulting module path: unknown
Report Id: 7189b8a0-9dc6-4d84-b6f4-8b9de22ce7eb
Faulting package full name:
Faulting package-relative application ID:
<Provider Name="Application Error" />
<TimeCreated SystemTime="2019-12-09T15:39:15.054430600Z" />
<Data>C:\Program Files (x86)\GoToAssist Remote Support Customer\1673\g2ax_system_customer.exe</Data>