We have had Go To Assist for a while, yes we have also noticed the severe decline in quality once LogMeIn took over.
Anyway, we have had this issue on and off for a while.
Per their documentation I can take the MSI installer for unattended and deploy to 5,000 machines.
This works 50% of the time, when I call support it seems no ones know what I am talking about.
I have done some digging myself:
In the "failed" install, the application will install but will not setup unattended support automatically, it still needs to be setup by right-clicking the icon in the sys tray.
Downloading a "fresh" installer from the website and running it seems to work, however the version number is the same as the installer that does not work, 22.214.171.1240.
So basily I have 2 installers with the same version, one works and one doesnt and I am not sure why this is.
Furthermore, if I image 3 machines, somtimes 2 will fail to setup unattended but one will be fine, this seems to be random.
Wondering if anyone has any thoughts on this?
Sorry just to add to this.
We have 10+ groups.
I just tested and group A fails to setup unattended and group B works with no issues.
Both installers are the same version and were downloaded within mintues of eachother.
Are there any differences between the two groups? Size? Settings?