Good Morning, I am doing independent contracting for a company and they are setting me up at fastsupport.com so that I can gain access to their portal, etc. They have me type my name and then the code, and each time it tells me access denied. I've checked my security settings and it does not appear I have any pop up blockers on. Any suggestions why it won't give me access?
Hi Emily, fastsupport.com is for clients, while it sounds like you may have been given access to host your own sessions. This can be done by logging in first at https://get.gotoassist.com/b with your email and password.
If you are just trying to connect with an expert somewhere, then you might try an alternate code or web browser to test further.
Yes, I am just connecting with an expert who is giving me a code. We originally tried Google Chrome and then we also tried FireFox with multiple codes, and it has not worked the 5 times we've tried it!