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Stuart Dawes
New Contributor

how do I uninstall the Go To Assist Customer app from an android handset?

I cannot work out how to uninstall the Go To Assist App from an android device.
12 REPLIES 12
GlennD
LogMeIn Manager

Re: how do I uninstall the Go To Assist Customer app from an android handset?

Hi Stuart,

Open the application draw on the Android device, tap and hold the GoToAssist icon and then drag it to where the word Uninstall is displayed on the screen. 
Glenn is a member of the LogMeIn Community Care Team.

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Stuart Dawes
New Contributor

Re: how do I uninstall the Go To Assist Customer app from an android handset?

this doesn't work as the uninstall pop up doesn't let you select uninstall. Only lets you select cancel.
GlennD
LogMeIn Manager

Re: how do I uninstall the Go To Assist Customer app from an android handset?

What make and model Android device do you have? Did you download and install the app so someone could support you, or did it come pre-installed?
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Stuart Dawes
New Contributor

Re: how do I uninstall the Go To Assist Customer app from an android handset?

its a Sony Xperia M2 it was downloaded from the Google Play Store
Thomas Feely
New Contributor

Re: how do I uninstall the Go To Assist Customer app from an android handset?

how the frick is this marked as answered? how do you remove the app once installed?
GlennD
LogMeIn Manager

Re: how do I uninstall the Go To Assist Customer app from an android handset?

You uninstall it in the same way as any App on your Android device, what exactly are you having trouble with?
Glenn is a member of the LogMeIn Community Care Team.

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Thomas Feely
New Contributor

Re: how do I uninstall the Go To Assist Customer app from an android handset?

The option to uninstall the app is greyed out and you are not able to select it; same as what Stuart Dawes has said; you completely ignored him.

The app was downloaded from the play store. Galaxy S4 active. I was downloading it to test the ability to give some users remote phone support. and now it cannot be removed

Thomas Feely
New Contributor

Re: how do I uninstall the Go To Assist Customer app from an android handset?

For anyone running into this issue and not getting help.

Go to "settings", then "security", then "device administrators"; untick "gotoassist (customer)", then select "deactivate"

Once this has been done the app can be uninstalled normally.
Pat Roy
New Contributor

Re: how do I uninstall the Go To Assist Customer app from an android handset?

THank you THomas that is correct.  Not sure why I can't get my finger off the shift key fast enough for that second letter.   I type with a lisp.