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GoToAssist Service Desk News

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This release only impacts accounts whose IT admins have opted in to enforce all users within their account to use Enterprise Sign-In (SSO) as their only login method. This is an "opt-in" login option that is available upon request to all IT admins whose accounts are already enabled to use Enterprise Sign-In (SSO), which allows their users to log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, or GoToAssist Seeit accounts using their company login credentials.
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This release impacts the Admin Center and all account admins who manage users of GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Seeit at https://admin.logmeininc.com.  

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This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToAssist, and/or RescueAssist accounts via the Web App.

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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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We will be performing Disaster Simulation and Recovery testing April 7th and 8th 

 

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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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351 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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367 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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331 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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