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GoToAssist Service Desk News

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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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This release impacts all users that manage their Sign In & Security user account profile settings at https://profile.logmeininc.com/signin-security for their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), or RescueAssist account.
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117 Views
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist.  This includes only the Active Directory Connector software.
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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197 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This release only impacts accounts whose IT admins have opted in to enforce all users within their account to use Enterprise Sign-In (SSO) as their only login method. This is an "opt-in" login option that is available upon request to all IT admins whose accounts are already enabled to use Enterprise Sign-In (SSO), which allows their users to log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, or GoToAssist Seeit accounts using their company login credentials.
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167 Views
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This release impacts the Admin Center and all account admins who manage users of GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Seeit at https://admin.logmeininc.com.  

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144 Views
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This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToAssist, and/or RescueAssist accounts via the Web App.

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306 Views
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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254 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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296 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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270 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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327 Views
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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338 Views
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This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

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473 Views
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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387 Views
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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338 Views
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We will be performing Disaster Simulation and Recovery testing April 7th and 8th 

 

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520 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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459 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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470 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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444 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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