Add new customer

[Mike111111]

Using the most current API (http://help.citrix.com/contactus-article/redirect/gotoassistservicedesk/troubleshooting/service-desk...), I am unable to find a call for the creation of a new customer based on the email field they enter upon online form completion.

Any help would be appreciated! 

[SaschaZ]

Hi Mike, if you look on page 151 of the document you linked, you'll see the Create Customer (POST) API call that will allow you to create a customer. Part of the parameters is the email address. Is that what you were looking for?

[Mike111111]

In a way, yes... but we must first check to see if the customer exists, so as not to create a duplicate. I am met with this error. 

curl -X GET -H "Authorization: Basic REDACTED" -H "Content-Type: application/json" "https://deskapi.gotoassist.com/v1/customers.json";

returns: an html body saying "GoToAssist Service Desk - Oops! That wasn't meant to happen", followed by "body.AccountCancelled    {background-color: #fff;} #AccountCancelled"

[SaschaZ]

Hi Mike,

We tried reproducing your issue but the call worked on our end, so we think that it might be something related to your account.

Please contact the support team directly at http://help.citrix.com/contactus so that they can drill down deeper and help you resolve this issue.