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Narendran Gopal1
New Contributor

Adding Customers to the watchlist on Knowledge and Message section

Is it possible to add Customers to the watchlist on Knowledge and Message section? I know i can do this to Incident by enabling External CC on Account-Wide settings. I'd really like to have this feature for our customers.
1 REPLY 1
AshC
LogMeIn Contributor

Re: Adding Customers to the watchlist on Knowledge and Message section

Hi Narendran,
I'm going to update this post to a future enhancement idea, as you can only watchlist Users-- not customers for both.