Forum Discussion

Narendran Gopal1's avatar
Narendran Gopal1
New Member
9 years ago

Adding Customers to the watchlist on Knowledge and Message section

Is it possible to add Customers to the watchlist on Knowledge and Message section? I know i can do this to Incident by enabling External CC on Account-Wide settings. I'd really like to have this feature for our customers.
idea

1 Reply

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    9 years ago
    Hi Narendran,
    I'm going to update this post to a future enhancement idea, as you can only watchlist Users-- not customers for both.