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Forum Discussion
Allow Merging Incidents into a Single Incident
Many of the Incidents I receive are actually duplicates of identical incidents (although they may involve different Customers in the same Company). For example, I received several tickets on a wi...
I would like to see this feature as well. I get new incidents for the same issue all the time. Then when I delete one the customer asks why its closed because it wasnt fixed. Then I have to explain that there were duplicate incidents and only closed one. Another issue with this is if the deleted incident had additional info and I forgot to paste it to the incident Im keeping........
The helpdesk system I was using prior to this one had that feature. Just saying.
The helpdesk system I was using prior to this one had that feature. Just saying.
