The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Allow for Email Blasts to All Customers in a Company
At one of the companies I am working with, there will be a network switchover that will affect all customers. Currently, I can post a message to the Customers that will show up on their message secti...
Our workaround at the moment to add multiple customers to an incident, is to turn on "External CC" under Admin > Account Wide Settings. This will allow you to add external email addresses to the watchlist 
Hope this helps :)
Hope this helps :)
