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Haq Saq's avatar
Haq Saq
New Member
9 years ago

Create a custom customer field so we can record their seat number from AD

Hi there,

Is there any documentation on how to modify the Default.aspx.cs file to add more info to the fields in customer profiles? I want to point the "Address" field in the GTASD to pull info from the "Office" field in AD. If there's a list of field mapping please point me in the general direction.

If the field is there why not pull something useful into it during self registration, which is already set up and means the Default.aspx.cs is available to modify.

This doesn't seem to be good enough:queryParams.Append("&address=" + Server.UrlEncode(GetProperty(user, "Office")));

I don't even know if "&address" is the right field name on GTASD

Thank you

Question

3 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi Toby,

    Try this work flow to customize your Customer's fields:

    Configure > Services > [select service] > [Incidents, Problems, Changes, Releases or Knowledge tab] > Custom Fields tab and then clicking where it says "Create a new custom field now" --- and then select the new field for the specific service.

  • tobyg's avatar
    tobyg
    New Member
    7 years ago

    Hi,

     

    Is there any way to create a custom field for Customers?

     

    I can create custom fields for Incidents and for Admin Users, but can't seem to find a way to customise fields for customers.

     

    Thanks,

    Alex

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    9 years ago
    Hi Haq,
    Unfortunately we don't have any additional documentation around this at the moment, though I'll see if there are any similar solutions out there for Service Desk AD users.