We provide support contracts for our customers, different types, annual support and time and materials.
We would like to be able to provide that detail to technicans for review when working on tickets.
Type of support, current status (paid, overdue, onhold) effective dates.
This is really at a company level, not on the incident level.
Just adding if anyone else has found a work around or that LogMeIn will notice the requirement and add custom fields to company.