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New Contributor

Custom Fields on Companies

Is it possible to add custom fields to companies in order to track additional information?
7 REPLIES 7
Active Contributor

Re: Custom Fields on Companies

Or add frequently used fields:

Contact name
Contact phone
Contact Email
Company code
Company name
Company city, state and zip
Assigned technician

Did I miss anything, Steve?
LogMeIn Contributor

Re: Custom Fields on Companies

Hi Steve,
Were you looking to add these custom fields to incidents? 
Ref:  https://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD050009

New Contributor

Re: Custom Fields on Companies

Hi! thanks for the quick reply!

We were looking to add fields to the company information outside of incidents. For instance, we focus in dealing with Financial Institutions and would like to have a field called Routing Number for each company we work with as well as additional details.
LogMeIn Contributor

Re: Custom Fields on Companies

I see what you mean, Steve.

I'll change this conversation to an Idea now that I know where you're coming from, as it's not currently an option to add more fields there for companies.

New Contributor

Re: Custom Fields on Companies

We would like to track if company is private or public, who their internal and external auditors are, initial contract date, so custom fields would be a huge bonus.
Active Contributor

Re: Custom Fields on Companies

A number of requests have been made for this capability, Search for word "Customer" in this forum.

No interest to date from Citrix. Maybe logmein will be more responsive to popular requests
New Contributor

Re: Custom Fields on Companies

We provide support contracts for our customers, different types, annual support and time and materials.

We would like to be able to provide that detail to technicans for review when working on tickets.

Type of support, current status (paid, overdue, onhold) effective dates.

This is really at a company level, not on the incident level.

Just adding if anyone else has found a work around or that LogMeIn will notice the requirement and add custom fields to company.