Custom Fields on Companies
Is it possible to add custom fields to companies in order to track additional information?
Forum Discussion
7 Replies
We provide support contracts for our customers, different types, annual support and time and materials.
We would like to be able to provide that detail to technicans for review when working on tickets.
Type of support, current status (paid, overdue, onhold) effective dates.
This is really at a company level, not on the incident level.
Just adding if anyone else has found a work around or that LogMeIn will notice the requirement and add custom fields to company.
- A number of requests have been made for this capability, Search for word "Customer" in this forum.
No interest to date from Citrix. Maybe logmein will be more responsive to popular requests - We would like to track if company is private or public, who their internal and external auditors are, initial contract date, so custom fields would be a huge bonus.
- I see what you mean, Steve.
I'll change this conversation to an Idea now that I know where you're coming from, as it's not currently an option to add more fields there for companies.
- Hi! thanks for the quick reply!
We were looking to add fields to the company information outside of incidents. For instance, we focus in dealing with Financial Institutions and would like to have a field called Routing Number for each company we work with as well as additional details.
- Hi Steve,
Were you looking to add these custom fields to incidents?
Ref: https://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD050009
- Or add frequently used fields:
Contact name
Contact phone
Contact Email
Company code
Company name
Company city, state and zip
Assigned technician
Did I miss anything, Steve?
