The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Customer Notification when an Incident is created on the Customer Portal
Hi, We are setting up a new service on GoToAssist for a company we will be supporting. One of their requirements is to send an email notification/confirmation to the customer when that customer ...
- For those with a similar query, I solved this by use of a scheduled report with mass actions. A comment is added to incidents created within the last '1 hours', which is subsequently emailed to the Customer.
For those with a similar query, I solved this by use of a scheduled report with mass actions. A comment is added to incidents created within the last '1 hours', which is subsequently emailed to the Customer.
