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abuschle
Active Contributor

Customer Portal detected as Deceptive Site

Our .assist.com portal for our customers is being detected as a deceptive site in Chrome.   Anyone else having this issue or know how to resovle it? 

 

Screen Shot 2019-08-16 at 9.31.19 AM.png

‎08-16-2019 09:33 AM
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GlennD
GoTo Manager
GoTo Manager

Re: Customer Portal detected as Deceptive Site

Hi @abuschle 

 

We apologize for this frustration. Google has already been contacted and we are using every resource available to have this corrected as soon as possible.

 

 

Glenn is a member of the GoTo Community Care Team.

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‎08-16-2019 10:34 AM
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6 REPLIES 6
GlennD
GoTo Manager
GoTo Manager

Re: Customer Portal detected as Deceptive Site

Hi @abuschle 

 

We apologize for this frustration. Google has already been contacted and we are using every resource available to have this corrected as soon as possible.

 

 

Glenn is a member of the GoTo Community Care Team.

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‎08-16-2019 10:34 AM
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Kevin Ruschman
Active Contributor

Re: Customer Portal detected as Deceptive Site

How about Firefox? Seems like a bigger issue than just Chrome.

‎08-16-2019 10:35 AM
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GlennD
GoTo Manager
GoTo Manager

Re: Customer Portal detected as Deceptive Site

Hi @Kevin Ruschman 

 

Firefox appears to be taking their queue from Google so once Google corrects this Firefox should follow. 

 

Glenn is a member of the GoTo Community Care Team.

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‎08-16-2019 10:53 AM
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GlennD
GoTo Manager
GoTo Manager

Re: Customer Portal detected as Deceptive Site

Hi,

 

I just wanted to update you all that while this issue was temporarily resolved it appears to have returned. We are still trying to work with Google to get this resolved and understand why it is happening. Thank you for your patience.

 

Glenn is a member of the GoTo Community Care Team.

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‎08-21-2019 04:02 PM
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andrewwynd
Visitor

Re: Customer Portal detected as Deceptive Site

Same issue emerged on our .assist.com site today. Staff using google chrome

‎08-22-2019 08:58 AM
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GlennD
GoTo Manager
GoTo Manager

Re: Customer Portal detected as Deceptive Site

Sorry about that @andrewwynd, could you please click on my profile and private message me your portal URL so I can add it to our ticket?

 

Glenn is a member of the GoTo Community Care Team.

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‎08-22-2019 11:35 AM
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