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Forum Discussion
Customer participation in Change/Release Management
I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). ...
Hi Luke, I would not really say they are the best work arounds as this means we have to pay for extra users or pass these expenses onto our customers. Not really a solution that we are happy to implement.
I would have thought that as changes would be in a customers environment that it would make sense that the customer would be approving the changes not the people making the change.
Also is there a way so the customer can at least see the change? I have assigned but they are still unable to see it.
I would have thought that as changes would be in a customers environment that it would make sense that the customer would be approving the changes not the people making the change.
Also is there a way so the customer can at least see the change? I have assigned but they are still unable to see it.
