Forum Discussion
AshC
5 years agoRetired GoTo Contributor
brennand The customer cannot 'see' the incident itself, so you have to manually update it when changes are made.
brennand
5 years agoNew Contributor
I thought when I updated a comment in the Release Management that it would also update the Incident and therefore update the customer - but it hasn't - effectively it's a total standalone module - very disappointing.
Is there any update on when the customer communication might be linked to the Release Management/Change Management function?