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H_Meister's avatar
H_Meister
Active Contributor
8 years ago
Solved

Customer portal map of radio buttons (ppl affected & urgent)

Hi,   Customer facing portal has radio buttons for urgency and how many ppl are effected, how does this map to internal view? Do you based on both selection assign a priority?   Here a screenshot...
  • AshC's avatar
    AshC
    8 years ago

    Hi H_Meister ,

    If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:

    It then depends on how you prioritize your incidents in order to categorize each one.

H_Meister's avatar
H_Meister
Active Contributor
8 years ago
also what does "Unsure" for who is affected result in?
AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

H_Meister  Unfortunately this exact process isn't documented, but if you open an Incident,  click on the Priority value, then click on the word Priority, it should get you to the matrix.