Customising customer portal - Front page message

ChrisWilkins · ‎07-22-2019

Hi,

When a customer raises an incident in the customer-facing portal, they have radio buttons for urgency ranging from P1 to P4 etc.

Is there a way of when the customer logs into the portal, they see a constant message that advises them to call for P1 and P2 issues? Is this possible to add to the home screen and when they go to raise a ticket?

Regards

Chris

GlennD · ‎07-26-2019

Hi @ChrisWilkins

You can achieve this using the Messages function

Glenn is a member of the GoTo Community Care Team.

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Customising customer portal - Front page message

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