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MVP
New Contributor

Customization Email

Hello,

I would like customize email.

The defaut template is very bad !!

Customers do not understand anything, it's messy, too much information.

Its possible ?

6 REPLIES 6
ShaneP2
New Contributor


@MVP wrote:

Hello,

I would like customize email.

The defaut template is very bad !!

Customers do not understand anything, it's messy, too much information.

Its possible ?


Hi,

I am also new here and have the same question. Is it possible? If so can anyone help?

Thanks in advance,

Regards,

Shane.

KissAnime GroupMe Mobdro
AshC
GoTo Moderator

@ShaneP2  @MVP   Were you specifically referencing the Auto-Response or the Feedback Request emails?


Ash is a member of the GoTo Community Care Team.

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MVP
New Contributor

Auto-Response

AshC
GoTo Moderator

@MVP  You may change the body of the Auto Response (when someone submits a ticket via email) or the Request for Feedback (after the Incident is closed) in your online account settings.

 

Reference:  https://support.logmeininc.com/gotoassist-service-desk/help/configure-customer-bound-email-settings-...


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
mobdrobiz
New Contributor


@ShaneP2 wrote:

@MVP wrote:

Hello,

I would like customize email.

The defaut template is very bad !!

Customers do not understand anything, it's messy, too much information.

Its possible ?


Hi,

I am also new here and have the same question. Is it possible? If so can anyone help?

Thanks in advance,

Regards,

Shane.

KissAnime GroupMe Mobdro

Thanks For Sharing

acothran
New Contributor

We'd like to be able to edit the information that is auto logged as "your feedback is recorded as". We'd like to turn this feature off completely and not just edit the initial text. Is this possible?