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New Contributor

Customize Dashboard look and feel (custom fields)

I'd like to see a global dashboard feature, where I would be able to customize the fields that are displayed in a dashboard. For example, in addition to seeing Incident/problem number, Title, assignee and a due date, I want to see one of the custom fields I created.

10 REPLIES 10
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Retired LogMeIn Contributor

Re: Customize Dashboard look and feel (custom fields)

Hi Jenya,

This is a frequently requested feature and is something we have right around the corner on the Service Desk roadmap.

We plan to allow users to customize the columns they see on their dashboards, and in their reports.

You'll no doubt see the in-app announcement when this is released, but we'll update this thread when it's available too 🙂

Luke
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New Contributor

Re: Customize Dashboard look and feel (custom fields)

Thank you very much!
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New Contributor

Re: Customize Dashboard look and feel (custom fields)

Luke, what's the timing for this? The most frequent issue I have is the inclusion of custom fields on reports and on the dashboards.
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Active Contributor

Re: Customize Dashboard look and feel (custom fields)

Hello Everyone,

We've updated Service Desk for customizable columns. Here's a quick How To video which outlines the process.

Please let me know if anyone has any questions.

David Hayman
IT Community Manager
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New Contributor

Re: Customize Dashboard look and feel (custom fields)

is there a way to bring back the Watchlist check box option when we have this Customize Dashboard option turned on? It would be very helpful for us.
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Active Contributor

Re: Customize Dashboard look and feel (custom fields)

Are you referring to the Incident Form? It's there...
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New Contributor

Re: Customize Dashboard look and feel (custom fields)

no, in the Changes


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New Contributor

Re: Customize Dashboard look and feel (custom fields)

Hi Guys,

We started using GoToAssist Service Desk what is the reason Dashboad Customization link(Gear Icon) unavailable for us ? Pease refer below image.

Appreciate if you can shed some light on how to resolve it 😄

Cheers

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Active Contributor

Re: Customize Dashboard look and feel (custom fields)

Rangana, you need to go to Settings - Account-Wide Settings and go to the Labs tab. There make sure that the Customize Your Dashboard option is checked.