Solved: Re: Data retention on ServiceDesk

KevinParker73 · ‎01-27-2022

Does anyone know how long Incident records are retained on the ServiceDesk product? Do they automatically get culled?

AshC · ‎01-27-2022

The grand total is 3 years: 2 years of reporting availability, followed by 1 year of 'read-only' availability: https://support.logmeininc.com/gotoassist-service-desk/help/incident-data-archival-and-removal-g2asd...

Ash is a member of the LastPass Community Care Team.

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AshC · ‎01-27-2022

Hi@KevinParker73

The grand total is 3 years: 2 years of reporting availability, followed by 1 year of 'read-only' availability: https://support.logmeininc.com/gotoassist-service-desk/help/incident-data-archival-and-removal-g2asd...

Ash is a member of the LastPass Community Care Team.

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KevinParker73 · ‎01-28-2022

Thanks Ash, that's really helpful.

Have a great day.