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TB13
Active Contributor

Delayed e-mail notifications for Go To Assist

Over the last few days e-mail notifcations from Go-To-Assist are delayed by up to an hour.  Is anyone else seeing this issue or know the cause and how to resolve?

 

Activity status in the ticket just says 'Notifications Pending'

 

A customer is in the middle of a go-live and not getting tickets or updates quickly is causing real problems.

 

I did call the helpdesk but technican could not understand my issue then cut me off!

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Delayed e-mail notifications for Go To Assist

@TB13  The backup of emails should be resolving now.  Please allow for another 30 minutes from this point for all deliveries to be made.  Moving forward, there should be no more delays.   Thanks very much for your patience.

View solution in original post

8 REPLIES 8
AshC
LogMeIn Contributor

Re: Delayed e-mail notifications for Go To Assist

@TB13  I apologize for the difficulty.  We are currently tracking this problem internally, and will update the Community with more information as it becomes available.

TB13
Active Contributor

Re: Delayed e-mail notifications for Go To Assist

Thank you for the update.  I hope it is resolved quickly as my client is losing patience.  The problem is seriously affecting their go-live.

One notification update took over 2 hours to arrive this afternoon!

AshC
LogMeIn Contributor

Re: Delayed e-mail notifications for Go To Assist

@TB13  The backup of emails should be resolving now.  Please allow for another 30 minutes from this point for all deliveries to be made.  Moving forward, there should be no more delays.   Thanks very much for your patience.

View solution in original post

gat0rfan78
New Contributor

emails not being sent, or delayed - no notification from LogMeIn support

We haved had issues for the last 3 days.  Each time we call support we are told they are aware of the issue, and are working on it.  Why is LogMeIn Customer Support not sending out notification, or adding a portal banner, that the email service is interupted or delayed?  

GlennD
LogMeIn Manager

Re: emails not being sent, or delayed - no notification from LogMeIn support

Hi @gat0rfan78

 

I believe this issue was resolved midday yesterday, are you still experiencing it right now?

 

Glenn is a member of the LogMeIn Community Care Team.

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gat0rfan78
New Contributor

Re: emails not being sent, or delayed - no notification from LogMeIn support

yes, and support confirmed this when I called this afternoon.  very irritated we have not recieved some sort of outage/delay notification.

GlennD
LogMeIn Manager

Re: emails not being sent, or delayed - no notification from LogMeIn support

I've checked in with Support and was informed that the issue was reported again today but is now resolved as of 1:49 pm PST.  Both incidents were posted to our service status page, if you subscribe to it you will be notified when any issues happen. 

 

Glenn is a member of the LogMeIn Community Care Team.

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gat0rfan78
New Contributor

Re: emails not being sent, or delayed - no notification from LogMeIn support

Good to know. I had no clue that existed. Not one customer service representative offered up that information.