Does anyone know of a procedure to migrate from Jira to Service Desk?

[Dale Gabbard]

I'm looking for a way to migrate/import our current Jira data into Service Desk.

[Luke Grimstrup]

Hi Dale,

We have a bunch of CSV importers, if you can get your data into a CSV format then you should be able to get everything into Service Desk.

To import Incidents see this support article:
http://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD060011?title=Import+Mult...

To import Customers see this support article:
http://support.citrixonline.com/en_US/GoToAssistServiceDesk/help_files/G2ASD020005?title=Manage+Cust...


If there's any other information you need to get into Service Desk let me know, and I'll see what we can do for you.

[Dale Gabbard]

Hi Luke,

Do you have a sample template? I'm running into error after error with formatting on what appears to be simple items. Example, the service is formatted as the name I have for my services. The status, is the name displayed for existing incidents that display the status...