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Nate11
New Contributor

Email Notification Issues

We've got a few users in our system that never get emails from Go2Assist service desk either on a watch list or in groups that should be notified of changes or recently submitted tickets. Any one else seeing this? Support recommended we rebuild the accounts which has not proven successful thus far. We've even created different aliases for those users and they still do not get the notifications.             
1 REPLY 1
David121
New Contributor

Re: Email Notification Issues

We have seen this and have asked for further investigation into the SD side.