Product Communities
Sign In
Register
All community
This category
This board
Knowledge base
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Getting started
|
Community guidelines
GoTo Community
›
GoToAssist Service Desk
›
GoToAssist Service Desk Discussions
›
Email Response Operators
Options
Subscribe to RSS Feed
Mark Topic as New
Mark Topic as Read
Float this Topic for Current User
Bookmark
Subscribe
Mute
Printer Friendly Page
Brad11
New Member
Email Response Operators
Mark as New
Bookmark
Subscribe
Mute
Subscribe to RSS Feed
Permalink
Print
Report Inappropriate Content
It would be very helpful if you could use the email responses for some case types for actions in the case. Such as a response to a Change with the text "#approved" could mark the Change as approved.
10-08-2013
05:38 AM
Labels:
idea
1 REPLY
1
Luke Grimstrup
Retired GoTo Contributor
Re: Email Response Operators
Mark as New
Bookmark
Subscribe
Mute
Subscribe to RSS Feed
Permalink
Print
Report Inappropriate Content
Hi Brad,
Thanks for the feedback. At the moment we don't have the ability for users to approve changes or releases using keywords via email.
It is something that is often requested, and is under consideration.
Luke
10-10-2013
07:15 PM
Resources
Community Help
About GoToAssist
News and Release Notes
Knowledge Base
Service Status