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New Contributor

Export to CSV - just spins

Windows 7 / both Chrome & IE 11 
Tested w/ 2 different users both admin access
 
Reports within 'Report & Queues' have run without issue for 2 yrs.   BUT since last week ~2/22/2017,  Exporting to CSV  the Export button, just spins.

Both custom and preloaded reports effected.

To Repro:
Goto 'Report & Queues'
Select 'All Open Incidents'
Select 'Export to CSV

Deselect   ....System, Discussion, Resolution.
Select   ... initial Response *  additional Fields
Press 'Export' button   
The 'Export' button  shows spinning circle,   
it shows the outline of the progress bar, but it does NOT fill
left for over 15/20 min   nothing happened
4 REPLIES 4
LogMeIn Contributor

Re: Export to CSV - just spins

Hi Felix,
Sorry about that!  I'm not aware of any issues like yours affecting customers currently.
What happens if you choose to export something other than CSV?

New Contributor

Re: Export to CSV - just spins

Email a report - works correctly
Mass action fails  like original issues  -  clicking apply now   - spinning circle. 

Tested on different computer within office, and reports work correctly.

I have cleared cache and reset IE's  advanced settings.  
New Contributor

Re: Export to CSV - just spins

--RESOLVED --

A VPN proxy was still enabled while connected to the office network.
  Disabled and reports ran as expected.
LogMeIn Contributor

Re: Export to CSV - just spins

Whew!  Thanks for checking back, Felix!