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Forum Discussion

Daniel_M's avatar
Daniel_M
New Contributor
4 years ago

Few API related questions/requests

I have a few API related questions about GoToAssist Service Desk. I am wondering why it is currently not possible to use APIs to delete Customers from the system. I can create and updated them but d...
Daniel_M's avatar
Daniel_M
New Contributor
4 years ago

Hello GlennD 

If GoToResolve is replacing GoToAssist, when will support end for GoToAssist and will we be forced to migrate to GoToResolve? Seems like there's a lot of API functionality missing in the existing GoToAssist that should have been included from the beginning.

 

Thank you.

GlennD's avatar
GlennD
GoTo Manager
4 years ago

There is no planned migration date currently. Not to worry, our main focus is on feature parity and developing GoTo Resolve to a state where migration is easy and a logical step for customers. Ticket reporting in GoTo Resolve will initially be a manual CSV export, but the team has already reviewed your feedback and think it would be a good next step.