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New Contributor

Free Trial - I created an account, but it will not allow me to log in

I created the login of "john.sloan@morpho.com", but it will not allow me to log in.   I get a message "Please try again. The email address or password you provided is not correct. "

If I select change password, I get message stating that I will be emailed instructions. The email never arrives.

If I attempt to recreate the account from the "Free Trial" page, I do get an email with the email verification code.  Once I type the code in the web page the following error is displayed - "An error occurred with your submission."

4 REPLIES 4
LogMeIn Contributor

Re: Free Trial - I created an account, but it will not allow me to log in

Hi John,
Sorry, I was unable to locate your GoTo trial. 
Could you try setting up your account again with a different web browser?

New Contributor

Re: Free Trial - I created an account, but it will not allow me to log in

I tried chrome (was IE previously) and have same issue.

I enter first, last, email and a passcode.  I retrieve email and enter verification code.

Error message appears on gototrial screen stating "An error occurred with your submission."


Name  John Sloan

Email entered: john.sloan@morpho.com

New Contributor

Re: Free Trial - I created an account, but it will not allow me to log in

Also this earlier this morning I tried (Using IE) from a direct connection (off my corporate network) and had same error.
LogMeIn Manager

Re: Free Trial - I created an account, but it will not allow me to log in

Hi John,

Please try again now and you should be able to sign up for a free trial. There have been a number of free trials of our products by colleagues in your company, so after a certain level is reached we begin restricting availability.

Glenn is a member of the LogMeIn Community Care Team.

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