The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Free Trial - I created an account, but it will not allow me to log in
I created the login of "john.sloan@morpho.com", but it will not allow me to log in. I get a message "Please try again. The email address or password you provided is not correct. "
If I select change password, I get message stating that I will be emailed instructions. The email never arrives.
If I attempt to recreate the account from the "Free Trial" page, I do get an email with the email verification code. Once I type the code in the web page the following error is displayed - "An error occurred with your submission."
4 Replies
- Hi John,
Please try again now and you should be able to sign up for a free trial. There have been a number of free trials of our products by colleagues in your company, so after a certain level is reached we begin restricting availability.
- Also this earlier this morning I tried (Using IE) from a direct connection (off my corporate network) and had same error.
I tried chrome (was IE previously) and have same issue.
I enter first, last, email and a passcode. I retrieve email and enter verification code.
Error message appears on gototrial screen stating "An error occurred with your submission."
Name John Sloan
Email entered: john.sloan@morpho.com
- Hi John,
Sorry, I was unable to locate your GoTo trial.
Could you try setting up your account again with a different web browser?
