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Mark McGeady
New Contributor

GoToAssist Email Alerts not working

Hi,

 

Is it possible to get some help to understand if email notifications are being blocked (or not being sent) to a specific user in gotoassist?  

 

Notifications had been working, but have stopped to a specific user.

 

Thanks for any hlep

 

Mark

 

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: GoToAssist Email Alerts not working

Hi @Mark McGeady ,

If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.

 

View solution in original post

3 REPLIES 3
AshC
LogMeIn Contributor

Re: GoToAssist Email Alerts not working

Hi @Mark McGeady ,

If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.

 

View solution in original post

jferfolia
New Contributor

Re: GoToAssist Email Alerts not working

I seem to be having the same problem as well for numerous users.

AshC
LogMeIn Contributor

Re: GoToAssist Email Alerts not working

@jferfolia  You can send a private message to me in this community with affected email spellings to check the bounced email list.