GoToAssist Email Alerts not working

[Mark McGeady]

Hi,

Is it possible to get some help to understand if email notifications are being blocked (or not being sent) to a specific user in gotoassist?  

Notifications had been working, but have stopped to a specific user.

Thanks for any hlep

Mark

[AshC · Accepted solution]

Hi @Mark McGeady ,

If you want to Direct Message me through this Community by clicking my name first, then I can check to see if the affectd email address has shown too many return-to-sender messages.

[jferfolia]

I seem to be having the same problem as well for numerous users.

[AshC]

@jferfolia  You can send a private message to me in this community with affected email spellings to check the bounced email list.