GoToAssist Service Desk (42.7 Web) Release

[Luke Grimstrup]

Hi Riko, Can you get in touch with our support folks at support@gotoassist.com and send them a screenshot. We'd like to see if there's anything we can do to help.

Failing that, you can switch back to plain text emails by going to Configure > My Service Desk Settings. Or if you're an administrator you can go to Configure > Users > Select a User, and change the Email Type setting back from there.

Hope this helps 🙂

[Rick Derks]

The ability to add the footer to the 'new' HTML formatted emails doesn't seem to tbe working?

[Luke Grimstrup]

Hi Rick, The footer should appear in the HTML emails that are sent to customers. It won't appear in footer of emails sent to users.