How to add open time for Companies and Holidays in order to calculate SLA ?

[Chrisbinbkk]

We must be able to calculate SLA. For this we need to have opening hours (Company level would probably be OK) like “open from 8:30 to 16:30 from Monday to Friday” but also a calendar for bank/public holidays for each company does anyone know if this is doable?

Many thanks

Chris

[AshC]

Hi @Chrisbinbkk ,

[Edit]  I just double checked, and found this support document which should solve your problem:  https://support.logmeininc.com/gotoassist-service-desk/help/set-priority-levels-and-slas-incidents-g...