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How to cc users on incidents

I have users that will email the support email address and cc someone else. Let's say Matt emails support but cc's Jim. Well Matt gets all the email correspondence because he is the incident owner. To Jim it looks like Matt put in a support case and hasn't heard back. How do I make it so that Jim will get the updates that Matt gets? 

GoTo Moderator

Re: How to cc users on incidents

Hi @vabulldog, welcome to the GoTo Community. Your administrator should be able to set up the ability to CC individuals on incidents. Please see this article

Kate is a member of the GoTo Community Care Team.

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