How to download a full history of all tickets

[Richard Sorrell]

I would like help with making a full backup of all tickets that is also searchable - this would include all comments, causes, resolutions. Essentially this would be searchable even if the service desk website was inaccessible. 

[AshC]

Hi Richard,

There are several preset reports available for ServiceDesk, or you may create your own custom report for exporting, and then sorting purposes:  https://support.logmeininc.com/gotoassist-service-desk/help/export-and-email-reports-g2asd130005